Industrial Control Systems – Ordering & Customization FAQs

What information is required to place an order?

To ensure correct selection, please provide:

• Product type (Soft Starter / VFD / SCR Power Controller)

• Motor or load voltage and power/current

• Application type (pump, fan, heater, compressor, etc.)

• Quantity and delivery requirements

Our technical team will confirm specifications before order placement.

Do you support OEM / ODM customization?

Yes. We support OEM and ODM customization, including:

• Rated voltage and current

• Control functions and parameters

• Enclosure or mounting options

• Labeling, logo, and packaging

Customization feasibility and lead time will be confirmed before production.

What is the minimum order quantity (MOQ)?

MOQ depends on the product model and customization level:

• Standard models: low MOQ or sample orders available

• OEM/ODM orders: MOQ confirmed based on specifications

Please contact us for exact MOQ details.

Can I order samples before bulk purchase?

Yes. Sample orders are available for testing and evaluation. Sample cost and lead time depend on the product type and configuration.

What is the lead time for production?

• Standard products: usually available from stock or short lead time

• Customized products: lead time depends on specifications and order quantity

Our team will provide a confirmed delivery schedule after order confirmation.

How are the products tested before shipment?

All products undergo functional and quality testing before shipment, including electrical performance and safety checks, to ensure stable and reliable operation.

What packaging options are available?

Standard export packaging is provided.
Customized packaging, labeling, or carton design is available for OEM/ODM orders.

What payment terms do you accept?

Common payment terms include:

• T/T (bank transfer)

• Other terms available upon discussion for long-term cooperation

Payment details will be confirmed during order negotiation.

How are products shipped?

We support multiple shipping methods:

• Express courier

• Air freight

• Sea freight

Shipping method will be selected based on order quantity, delivery time, and destination.

Do you provide after-sales technical support?

Yes. We provide after-sales technical support including parameter guidance, troubleshooting, and application advice to ensure smooth operation.

Can you help with product selection if I’m not sure what to order?

Yes. Our professional technical team can recommend suitable solutions based on your application, load type, and operating conditions.

📩 Quick Contact

If you need technical assistance, product selection advice, or a quotation, please contact us directly.
Our experienced engineering team will respond promptly and help you find the right solution.

Website:
👉 https://www.softstarterpro.com

Email:
📧 ann@softstarterpro.com

WhatsApp / WeChat:
📱 +86 180 0669 7926

💡 For faster support, please include your application details such as voltage, power, load type, and quantity.