To identify the right product — whether a Soft Starter, VFD, or SCR Power Controller — please provide your application type (pump, fan, heater, compressor, etc.), load power (kW) and voltage (V), and daily operating hours or duty cycle. We will review your requirements and recommend a suitable model after confirmation.
We support both OEM and ODM. For OEM, we manufacture according to your specifications and designs. For ODM, you can select from our existing product range and sell under your own brand. Please contact us to discuss your requirements and we will confirm feasibility and next steps.
Compatibility depends on the specific model and parameters. Please share the existing product's model number, nameplate photo, or full specification sheet. We will check and get back to you with a clear answer.
Standard products are available from stock. Orders are typically dispatched within 2–3 business days after payment confirmation.
Urgent orders are handled case by case. Please contact us directly with your requirements and deadline — we will check production capacity and confirm feasibility before making any commitment.
To ensure correct selection, please provide:
Product type (Soft Starter / VFD / SCR Power Controller)
Motor or load voltage and power/current
Application type (pump, fan, heater, compressor, etc.)
Quantity and delivery requirements
Our technical team will confirm specifications before order placement.
Yes. We support OEM and ODM customization, including:
Rated voltage and current
Control functions and parameters
Enclosure or mounting options
Labeling, logo, and packaging
Customization feasibility and lead time will be confirmed before production.
MOQ depends on the product model and customization level:
Standard models: low MOQ or sample orders available
OEM/ODM orders: MOQ confirmed based on specifications
Please contact us for exact MOQ details.
Yes. Sample orders are available for testing and evaluation. Sample cost and lead time depend on the product type and configuration.
Standard products: usually available from stock or short lead time
Customized products: lead time depends on specifications and order quantity
Our team will provide a confirmed delivery schedule after order confirmation.
All products undergo functional and quality testing before shipment, including electrical performance and safety checks, to ensure stable and reliable operation.
Standard export packaging is provided.
Customized packaging, labeling, or carton design is available for OEM/ODM orders.
Common payment terms include:
T/T (bank transfer)
Other terms available upon discussion for long-term cooperation
Payment details will be confirmed during order negotiation.
We support multiple shipping methods:
Express courier
Air freight
Sea freight
Shipping method will be selected based on order quantity, delivery time, and destination.
Yes. We provide after-sales technical support including parameter guidance, troubleshooting, and application advice to ensure smooth operation.
Yes. Our professional technical team can recommend suitable solutions based on your application, load type, and operating conditions.
Need Help?
Email: ann@softstarterpro.com
WhatsApp: +86 18006697926
For faster support, please include your application details such as voltage, power, load type, and quantity.
Samples are available for testing and evaluation. Sample cost and shipping are borne by the buyer. Sample products are manufactured to the same standard as bulk orders.
For bulk orders, pricing is negotiated based on product model, specifications, and quantity. Please contact us directly with your requirements and we will provide a formal quotation.
All standard products come with a 12-month warranty from the date of shipment. If you experience any issues, please contact us within 30 days of receiving your shipment. We may ask for photos or video to assess the issue.
For confirmed manufacturing defects, we offer a replacement or refund. Return shipping is covered by us. Approved refunds are processed within 5–10 business days via the original payment method.
Please note that custom and OEM/ODM products are non-returnable.
We respond to technical inquiries within 24 hours, including weekends. Technical resolution is handled during business days. We can assist via remote video call — please contact us via WhatsApp to arrange a session.
SoftStarterPro is the B2B export site of Zhejiang Lingshine Electric Co., Ltd., founded in 2015. We serve customers across Europe, North America, Southeast Asia, the Middle East, and beyond. Our factory covers 1,200 square meters with a team of 50 professionals, including 8 dedicated R&D engineers.
Some of our products carry CE and CCC certifications. CE coverage varies by product line, and CCC certification applies to our Soft Starter series. Certificate documents can be provided upon request — please contact us and specify which product you need.
Where else can I find your products?
You can find us on our website softstarterpro.com, Amazon (amazon.com/stores/Aigoodele), and Made-in-China (aigoodele.en.made-in-china.com).
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